1. Warranty Policy

1.1. Warranty Coverage

All Mirari smart mirrors come with a limited warranty of 1 year from the date of purchase. This warranty covers:

• Defects in materials and workmanship under normal use.
• Electrical component failures (e.g., touch sensors, lights, and smart functionality).

1.2. Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse, abuse, or accidents.
• Scratches, dents, or cosmetic damage that does not affect the performance of the mirror.
• Unauthorised modifications or repairs.
• Damage from improper installation or failure to follow care instructions.
• Normal wear and tear.

1.3. Claiming Warranty

To claim a warranty, please contact Mirari customer support at info@wearemirari.com or +44 203 3769 970 with the following details:

• Proof of purchase (receipt or invoice).
• Description of the issue and, if possible, images showing the defect.

Upon verification, we will determine whether the product needs to be repaired, replaced, or refunded. Shipping costs for warranty claims are covered by Mirari during the warranty period.

2. Returns Policy

2.1. Eligibility for Returns

If you are not fully satisfied with your Mirari smart mirror, you may return it within 30 days of the delivery date for a full refund. To be eligible for a return:

• The product must be unused and in its original condition.
• The mirror must be returned in its original packaging with all accessories, manuals, and parts.

2.2. Non-Returnable Items

The following are not eligible for returns:

• Mirrors that have been installed or altered.

2.3. Return Process

To initiate a return, please contact our customer service at info@wearemirari.com with:

• Your order number.
• Reason for the return.

Once your return is approved, you will receive a Return Merchandise Authorisation (RMA) number and detailed return instructions. Customers are responsible for the cost of return shipping unless the product is defective, or the return is due to an error on our part.

2.4. Refund Process

Once we receive your returned item, it will be inspected. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping fees, if any, are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@wearemirari.com and follow the instructions provided.

4. Contact Information

For any warranty or return inquiries, please reach out to us at:

• Email: info@wearemirari.com
• Phone: +44 203 3769 970

By purchasing a Mirari smart mirror, you agree to the terms outlined in this warranty and returns policy. We are committed to ensuring your satisfaction and experience with Mirari.